← All thoughts

Real-World Lessons · Leadership & Judgment

Today’s UK air-traffic failure is not a travel story.

It is a protected-core story.

The flight-processing system at Swanwick faulted this afternoon. By evening more than a thousand UK flights were cancelled. Some of that was the outage. Some of that was a choice: carriers killed the rest of the day so aircraft would not wake up Wednesday in the wrong cities.

Resilience says restore the processor and keep the published timetable. Design for volatility says name what must not fail — separation of aircraft — and treat the remaining schedule as an option with a kill rule.

Ryanair did not “lose 50 flights.” It spent 50 flights to keep the next cycle flyable.

Same failure class happened in 2023. Different year. If your last vendor outage produced a lessons-learned slide and no change in decision rights, you are waiting for your next Swanwick.

Two questions to answer:

  1. What is the one processor, vendor, region, or person that works until the input is ugly?
  2. Who is allowed to kill the afternoon without a steering committee?

Originally posted on LinkedIn.
View the original post ↗

Share on LinkedIn
The book

Designed for Volatility

How Leaders Build Companies That Improve Through Disruption

Get the book
Fragility Diagnostic

See the fragility before the operating review pretends it is a surprise.

A written report on hidden fragility.

Take the Fragility Diagnostic